Dell iDRAC 6 not responding

For our Dell R610 servers, we apply firmware, Bios, and hardware patches using the Unified Server Configurator and an SUU Bundle created from Dell’s Repository Manager software.

During a recent update, one of the servers returned the following error:
“Alert! iDRAC6 not responding. Power required may exceed PSU wattage.”

CAUSE:
This produced a somewhat erroneous error that required F1 to continue. The problem appears to come from the server not fully power cycling properly during the update. There are also some buggy versions of the USC that can cause an issue as well.

TO RESOLVE:
Completely disconnect power from the server, and hold the power button in for 10 seconds to dump any residual in the iDRAC module or PSU capacitors.

Comments

  1. RG says:

    Thanks for this, worked for me on a PE R510.

  2. Dale says:

    Thanks, you saved me a lot of work and possible expense, it worked on PE T310 for me.